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  • Escalation Process for Data Centre licensed customers
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If you are a Data Centre licensed customer and would like to escalate an ongoing issue, please raise a ticket on our support portal (if not already done) : https://support.jaanga.ca

If your ticket already exists and you still need to escalate an urgent or impacting issue/incidents, please reach out to atlassian@jaanga.ca mentioning your support ticket number and the Support Entitlement Number for the Data Centre licensed App. We'll prioritize the request based on impact and urgency so please be as descriptive as possible.

While we have no SLAs, we'll do our best to share a fix within 3 business days, most of the time we're able to ship a pre-release to impacted customers within 2 business days.

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